Privacy Policy

Website Publisher

Luminous SAS (hereunder "We")
Address: 81 RUE RÉAUMUR, 75002 PARIS, France
SIRET: 91388343500012
RCS registration number: 913 883 435 R.C.S. Paris
Share capital: 620,56 €
VAT number: FR25913883435
Email: contact@luminous.com
Publication Director: Matthieu Cousi

Hosting

• SaaS website (www.luminous.coach) – Hosted by Digital Ocean (infrastructure) and Webflow (front-end).‍
• SaaS platform (app.luminous.coach) – Hosted by Digital Ocean, with the database managed via Strapi.

2.1 Data Collection

We collect and process the following data:

• SaaS website & platform: Name, email, phone number, role, company details, payment information (via Stripe), login logs, and usage data.
• Tracking data: Interaction with our emails, browsing data (Google Analytics, Meta Pixel, Hotjar, LinkedIn Ads), cookies for service improvement.

We only collect personal data when voluntarily submitted. Users can refuse but may not be able to access certain services.

2.2 Data Retention

Where appropriate, CherryHorizon, Lda. may have to resort to processors to carry out the processing activity on its behalf, for which the Website users give their consent.

• Subscription & payment data: Duration of the subscription + 5 years (legal & accounting compliance).
• Marketing data: Up to 3 years after last interaction.
• Analytics data: 13 months.

2.3 Use of Data

We process data for:

• Managing subscriptions and payments.
• Improving platform functionality and user experience.
• Providing customer support.
• Sending transactional and promotional emails (with user consent).

For more details on your data rights, refer to the "User Rights" section below.

2.4 Data Sharing & Processors

We share user data with:

• Essential service providers (Stripe, HubSpot, SendGrid, ActiveCampaign for registration and email communications).
• Analytics & advertising partners (Google Analytics, Hotjar, Meta, LinkedIn for targeted ads and tracking).
• IT security & hosting providers (Digital Ocean, Webflow, Strapi for platform maintenance).

These providers are contractually required to ensure data security and confidentiality.

2.5 Cookies

Luminous SAS uses cookies to enhance your experience:

• Essential cookies: Required for website functionality (no consent needed).
• Analytics & tracking cookies: Used for improving our services (requires user consent).
• Third-party cookies: Set by external partners (Google, Meta, LinkedIn, Stripe, Webinar tools).

We seek explicit user consent via a cookie banner. Users can manage preferences anytime via email at: contact@becomeluminous.com

2.6 User Rights

Under GDPR, users have the right to:

• Access their personal data.
• Rectify inaccurate data.
• Request deletion (subject to legal retention rules).
• Withdraw consent for marketing communications.
• Object to data processing in specific cases.

To exercise these rights, contact us at: contact@becomeluminous.com

2.7 Data Transfers Outside the EU

Some partners (Google, Meta, Stripe) may process data outside the EU. We ensure compliance via Standard Contractual Clauses (SCCs) approved by the European Commission.

2.8 Protection of Minors

Our services are not intended for individuals under 16 years old. If we detect that a minor has registered, their data will be immediately deleted. If applicable, refunds will be issued according to our Terms & Conditions.

Parents or guardians who suspect their child has provided data without consent can contact contact@luminous.com for prompt removal.

2.9 Security Measures & Liability

We implement strong security measures, but we cannot be held liable for:

• Unauthorized access due to third-party breaches.
• Data loss due to cyberattacks, force majeure, or regulatory changes.‍
• User negligence in maintaining login security.

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3.1 Acceptance of Terms

CherryHorizon, Lda., will act as data controller of all data collected on the Website (in all matters regarding personal data you can contact us by using the following e-mail address: contact@becomeluminous.com).

3.2 Service Description

Luminous SAS offers:

1. SaaS Coaching Platform – AI-driven professional coaching programs.‍
2. Masterclasses & Educational Content – Free and paid training on professional development topics.

3.3 Subscription & Pricing

• Available via monthly or annual subscription (<1000€ per year, VAT included).
• Payments processed via Stripe.
• Users must ensure valid payment details to avoid service disruption.

3.4 License & User Responsibilities

• Users receive a limited, non-transferable license.
• Users must not modify, copy, resell, or reverse-engineer the platform.
• Accounts cannot be shared with unauthorized third parties.

3.5 Refund & Cancellation Policy

• Users may cancel anytime; access remains until the end of the billing period.
• No refunds for partial usage or dissatisfaction.
• Refunds for exceptional cases are at Luminous SAS's sole discretion.

3.6 Limitation of Liability

Luminous SAS is not liable for:

• Business losses, unsuccessful sales, or lost revenue due to service use.
• Decisions made based on AI-generated coaching advice.
• Data breaches resulting from external providers' failures.

3.7 Governing Law & Jurisdiction

These Terms are governed by French law. In case of disputes, the courts of Paris, France have exclusive jurisdiction.

3.8 Changes to These Terms

We may update these Terms at any time. Continued use after updates implies acceptance.

For any legal or privacy-related inquiries, contact:

📧 Email: contact@luminous.com
📍 Address: 81 RUE RÉAUMUR, 75002 PARIS, France

By using our services, you confirm that you have read, understood, and accepted this document.